Question 1

Appearance Damage

Accepted Answer

• Food or beverage
 • Cosmetics
 • Human or pet bodily fluids
 • Wine & berry
 • Paint & household dyes
 • Dye transfers from blue jeans and publications
 • Grease, commercial oil or mud
 • Children crafts (crayons, highlighters, water based paints)
 • Wood finish fading from sun
 • Water rings on hard surfaces
 • Wood scratches, gouges and cuts

Question 2

Upholstery Damage

Accepted Answer

• Fabric or leather punctures, rips and seam damages (up to 4-inches)
 • Checking, cracking, bubbling and peeling of finish

Question 3

Structural & Mechanical

Accepted Answer

• Electrical components
 • Wires and switches
 • Internal mechanisms
 • Frame repairs & crushed arms

Question 4

Benefits

Accepted Answer

• Dedicated furniture care center, online tools and 24x7 services.
 • Competitive pricing and flexible terms (3-5 years) for customers.
 • Customers have the right to cancel anytime for a pro-rated refund.
 • Customers can register with PermaPlate to receive ongoing benefits.
 • Retailers will receive competitive rate sheets.​

Frequently Asked Questions